Unless specified otherwise, all goods will be shipped via airmail.
Should you require a courier service, please email us directly at firstname.lastname@example.org. Please allow 21 days for airmail delivery.
Incorrect book/not as described/damaged:
You are eligible for a full refund of the purchase price, including
original shipping costs, if your return is a result of an error on the
part of Rare Illustrated Books. If we agree, you will receive return
shipping too. To receive a refund, you must return your item
directly to Rare Illustrated Books within 14 days of the estimated
delivery date and in the same condition you received it in.
Book did not arrive:
You are eligible for a full refund of the purchase price including
shipping costs if your book has not arrived 15 days past the
estimated delivery date, up until 30 days past. (For example, when the
estimated delivery date is November 1, the return can be
initiated between November 16 and December 1.) If the bookseller
provides tracking information indicating the book has arrived, the
return is void.
In cases where the book is returned to Rare Illustrated Books for any of
the following reasons, the refund price includes book price
only: incomplete address, unclaimed, returned to sender, or similar.
Change of mind:
For the majority of our books we are happy to accept returns if you have
changed your mind about a book, but some books have
store policies not to accept returns for this reason. We recommend
contacting Rare Illustrated Books directly before initiating any
returns, as otherwise the return may be cancelled. Please do not ship
the book until you have received confirmation from Rare
Illustrated Books. If we accept your request, you will be refunded the
price of the book (not including original or return shipping
How to Initiate a Return:
Your refund will be processed once we receive the book back. We
recommend that you use a traceable method of shipment; if the
book does not arrive and tracking is not provided, the refund will be
cancelled. You are welcome to return books to us for exchange or
refund. We will accept returns within 14 days of purchase. Books
returned to us must be in immaculate and resaleable condition. In
the event that Rare Illustrated Books is not at fault in any way, we
will refund the price of the book only.
If an item reaches you in damaged condition, or if an error is made on
our part, please contact us immediately and we will advise how
to return the book to us at our cost. We will refund the cost of the
item plus shipping in this instance.
Should you request a refund, the monies will usually be refunded in the
manner they were originally charged. That is, if your credit
card has been charged via our secure gateway we will refund that card
in the same manner. If you have paid with a cheque, we will
issue you with one for the refund amount. All refunds will be in
Australian dollars. We will not be held responsible for discrepancies
arising from fluctuating exchange rates.
Rare Illustrated Books
By Appointment Only
2/115a Victoria Street
Potts Point, Sydney, NSW 2011 Australia
+61 (0)2 9357 7355
We specialise in art books, children’s books, architecture and design books, and photobooks. Our stock includes limited editions, original photographs, drawings, watercolours, paintings, and ephemera.