Proprietor: Alice McCormick
Rare Illustrated Books
2/115a Victoria Street Potts Point
Sydney NSW 2011 Australia
ABN: 53 009 332 758
T +61 (0)2 9357 7355, F +61 (0)2 9357 3635, M 0419 258 194
Email: 
www.rareillustratedbooks.com
Our Policies
Our Delivery Policy
Our Returns & Refunds Policies
Our Security & Privacy Policies
Delivery Policy
Unless specified otherwise, all goods will be shipped via airmail. Should you require a courier service, please email us directly at . Please allow 21 days for airmail delivery.
Incorrect book/not as described/damaged: You are eligible for a full refund of the purchase price, including original shipping costs, if your return is a result of an error on the part of Rare Illustrated Books. If we agree, you will receive return shipping too. To receive a refund, you must return your item directly to Rare Illustrated Books within 14 days of the estimated delivery date and in the same condition you received it in.
Book did not arrive: You are eligible for a full refund of the purchase price including shipping costs if your book has not arrived 15 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1, the return can be initiated between November 16 and December 1.) If the bookseller provides tracking information indicating the book has arrived, the return is void. In cases where the book is returned to Rare Illustrated Books for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
Change of mind: For the majority of our books we are happy to accept returns if you have changed your mind about a book, but some books have store policies not to accept returns for this reason. We recommend contacting Rare Illustrated Books directly before initiating any returns, as otherwise the return may be cancelled. Please do not ship the book until you have received confirmation from Rare Illustrated Books. If we accept your request, you will be refunded the price of the book (not including original or return shipping charges).
How to Initiate a Return: Your refund will be processed once we receive the book back. We recommend that you use a traceable method of shipment; if the book does not arrive and tracking is not provided, the refund will be cancelled. You are welcome to return books to us for exchange or refund. We will accept returns within 14 days of purchase. Books returned to us must be in immaculate and resaleable condition. In the event that Rare Illustrated Books is not at fault in any way, we will refund the price of the book only. If an item reaches you in damaged condition, or if an error is made on our part, please contact us immediately and we will advise how to return the book to us at our cost. We will refund the cost of the item plus shipping in this instance. Should you request a refund, the monies will usually be refunded in the manner they were originally charged. That is, if your credit card has been charged via our secure gateway we will refund that card in the same manner. If you have paid with a cheque, we will issue you with one for the refund amount. All refunds will be in Australian dollars. We will not be held responsible for discrepancies arising from fluctuating exchange rates.
Credit Card Information Safety:
All order information is processed through our secure servers. This SSL security feature scrambles all information before it is sent over the Internet and also makes sure that you are sending it to the right place.
When you enter your credit card information on the order form, the encrypted information is automatically transmitted to a credit card gateway for online credit card approval. It is really no different to having a waiter swipe your credit card in a restaurant. Both use standard phone lines, encryption coding, and authorization processes.
Once your credit card is validated, we receive an authorization and process the order.
Your credit card information is encrypted throughout this entire process and this system is very secure. You need not be concerned about someone accessing your credit card information.
Site Security Technologies:
Our site makes use of security technologies, when you begin the Checkout process, you will see a small lock in your browser. You will also see an "https://" in the Web address. Both of these icons signify that you have been transferred to the secure server. You will only do this on the site when it is time to enter your credit card number and complete your order. It will not appear on the content portions of the site or in the shopping cart prior to that. This is normal. Security is only required when it is time to enter information that needs to be encrypted, such as a credit card number.
Our goal is to protect the personal information we collect and your security. All orders placed through our website are done so in a secure environment using the latest technology.
Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.
We will also monitor and implement appropriate technical advances or management processes in order to safeguard your personal information.
We use www.eWAY.com.au to process our payments.
